Version Upgrade

Please follow these steps to upgrade from an older version.

Note Icon

Under the following conditions, it is required to uninstall the app before installing the new version.

  • When upgrading from versions 3.6 and below.

  • Due to a change in how configurations are handled, downgrading from version 4.2 or above to a version lower than 4.2 also requires the app to be uninstalled.

Check the section on uninstalling the application for more information:

Uninstalling the App

  1. This step is only required if you either have a .lic licence file or a .txt but the device doesn’t have internet access. Otherwise, the system will stop the application automatically.

    Stop the Therefore_MEAP application on the device via SMS. To access the SMS, log in to the Remote UI, then click 'Service Management Service' on the portal page.

    To start the SMS, navigate to:

    https://[IP address of the device]:8443/SMS

    On older devices:

    http://[IP address of the device]:8000/SMS

  2. Upgrade to the latest Therefore™ version. Install and configure the "Therefore_MEAP.jar" as described in the installation process.