Setup and Configuration
For the users to access the Therefore™ Web Client it has to be correctly configured. This can be done in the Web Settings tab of the Configuration Wizard. The Therefore™ Web Access URL and Web API URL and Web API Port need to be entered.
You can also access these settings via the Therefore™ Solution Designer. Right-click on the Therefore™ node and select Settings.
The Web Access URL setting can be found in the Web Access Settings tab and is labeled 'Therefore™ Web Access URL'.
The Web API URL setting can be found in the XML Web Service tab.
The Web API port setting can also be found in the XML Web Service tab. It is labeled 'Port'.
For example, these settings can be configured to be:
| Setting | Value |
|---|---|
| Web Access URL | http://moyawareserver01/TWA
|
| Web API URL | https://moyawareserver01:8000/theservice
|
| Web API Port | 8000
|
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Note: Default configuration By default, the Therefore™ Web Client is configured to be single tenant and with windows authentication enabled. If a different configuration should be set up the config files need to be modified. |
Troubleshooting Therefore™ Web Client
If you have fulfilled the basic requirements listed above and the Therefore™ Web Client is still unavailable, use the troubleshooting steps below to ensure all other requirements for Therefore™ Web Client are being met.
Specific Error Codes
| Error Code | Explanation |
|---|---|
| 001 |
This error appears if there is a misconfiguration in the config files, specifically: web-client/assets/config/config.json The solution is to go into this file and delete the setting labeled 'API_URL'. |
| 002 |
The script that is retrieving the necessary information to display correct timestamps is being blocked by browser settings on your side. Possible causes include:
|